Ahlan wa Sahlan - Welcome to Jordan
Wherever you go in Jordan you’ll hear the greeting “Ahlan wa sahlan!” This is often translated into English simply as “welcome”, but in truth it means much more than that. It’s rooted in the Arabic words for family and comfort. “Make yourself at home” might be a closer translation.
So, on behalf of Discovery Circle Tours, we would like you to “make yourself at home” enjoy our beautiful country. We are honoured to be taking care of you.
For your convenience and satisfaction, our staff works round the clock to fulfil your needs and ensure that you will get the best out of your time while in Jordan. Should you have any comments, or need any assistance please do not hesitate to contact:
Mr Ashraf Bani Nasser, who can be reached on the following numbers.
Landline: + 962 6 4641959 (Daily except Friday) 09:00hrs to 18:00 hrs
Mobile : + 962 79 554 7137 or + 962 79 010 7331 (available on What’sApp)
It can sometimes be cheaper to speak by phone using the Hotel Landline unless you are using What’sApp.
As a responsible travel company, we are committed to creating unforgettable experiences while preserving the environment, supporting local communities, and promoting sustainable tourism.
We believe that travel should have a positive impact on both people and the planet. Our sustainability policy is built around three key pillars:
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Environmental Responsibility – We minimise our ecological footprint by reducing waste, conserving water and energy. We collaborate with eco-friendly accommodations, transportation providers, and partners that share our values.
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Community Engagement – We prioritise working with local businesses, guides, and artisans to ensure tourism benefits the communities we visit. We support fair wages, cultural preservation, and responsible tourism practices that respect local traditions and heritage.
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Wildlife and Conservation – We advocate for ethical wildlife experiences, ensuring that our tours do not contribute to animal exploitation or habitat destruction.
Your journey with us is not just about exploration, it’s about making a difference. Thank you for being a part of our mission to promote responsible travel.
If you have any questions or would like more information on our sustainability initiatives, please don’t hesitate to reach out. You will also find more information on the pages on this website.
At the end of your tour / holiday we would like your honest opinion of our services and your time in Jordan. We would therefore ask you to kindly fill in the short online survey found on this link
Guest Information & Documentation
Sustainability Committment
We prioritise the well-being of the planet’s ecosystems in all our operations and services, ensuring that we do not extract more resources than the Earth can sustainably provide.
We acknowledge our responsibility for the safety of our products and services, as well as for the protection of our employees and the communities in which we operate. We are equally committed to responsibly managing our materials, focusing on recovery, reuse, or recycling whenever feasible.
We treat our employees, customers, suppliers, and stakeholders with fairness, honesty, and respect.
Our operations and tailor-made products/services are designed to align with our values by prioritizing efficiency and minimizing reliance on materials and activities that harm or degrade the environment.
We will start to actively measure our net carbon emissions, which contribute to climate change, as well as our ecological footprint. We will continuously strive to reduce both.
We develop a responsible production portfolio that highlights the sustainability of our practices and the benefits they provide to our local communities and environment.
Sustainable and Responsible Tourism
Discovery Circle Tours and its parent company, The Discovery Group, supports through tourism, Jordanian foundations, NGOs and Charities that improve the life of Jordanians by offering support through jobs, education and medical services.
Every year The Discovery Group contributes $25,000 USD for the betterment of local people. Currently, the Discovery Group actively supports:
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Royal Society for the Conservation of Nature (RSCN)
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King Hussein Cancer Foundation (KHCF)
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Jordan River Foundation (JRF)
Discovery Circle and its parent company The Discovery Group is committed to creating programmes that provide a positive effect on the Jordanian people.
We always:
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Pay fair wages for all permanent and freelance staff
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Support the protection of the natural and built heritage
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Support community led opportunities in the tourism industry
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Support and use where possible, small individual businesses
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Only employ local Jordanians
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Use accommodation suppliers that support environmental practices
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We respect the customs and practices of the different religions and ethnic backgrounds that make up Jordanian society
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We support the long-term use of products, goods and services
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We support recycling, minimal water use and the overall saving of energy and strive to make the office as green as possible
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We actively promote the use or reusable water container and discourage single-use plastic.
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All coach tours are supplied with 5 gallon reusable water container from which clients can fill their reusable bottles.
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Encourage and engage our suppliers and business partners to implement and integrate sustainable business practices and educate them on our policy and encourage them to align their operations accordingly.
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Ensure all staff are aligned with the Discovery Groups sustainability policy as set out in this document and have receive sufficient and ongoing training to ensure it can be implemented within their scope of work
Sustainability Agreement with our Accommodation Suppliers
Sustainability Contract Conditions
Discovery Circle seeks to work with accommodation partners who support excellent environmental and local community sustainability. We are committed to partnering with accommodations that meet our high standards for sustainability and social responsibility. Our selection process is guided by the following principles:
• Prioritising Certified Sustainability: We select accommodations with proven track records in sustainability and quality, giving preference to those with internationally recognised certifications.
• Supporting Local Economies: We prioritise partners that are locally owned and managed, employ community members, and source their food and products from the region.
• Protecting Biodiversity: We choose accommodations that actively work to minimise their negative impact on local and global biodiversity.
• Fostering Improvement: We clearly communicate our sustainability objectives to all partners and encourage them to adopt best practices in responsible tourism. • Upholding Community Integrity: We will terminate our partnership with any accommodation if there is clear evidence that their operations jeopardise a community's access to essential resources such as water, food, or energy.
1. Purpose & Intent
This agreement marks the beginning of a partnership built on a shared vision for sustainable travel. It allows Discovery Circle to feature your property to our guests while upholding our mutual commitment to responsible tourism. Inside, you'll find the terms of our collaboration and our Sustainability Code of Conduct, which is a cornerstone of our work together.
2. General Terms & Conditions
2.1. Supplier Obligations
2.1.1. Keeping Us Updated: To ensure our guests always have the most accurate and up-to-date information, please let us know as soon as possible about any upcoming changes. This includes updates to your facilities, services, tour itineraries, departure details, or any plans for major renovations.
2.1.2. Compliance & Liability: As our partner, you agree to maintain all required business permits and a valid public liability insurance policy. This policy should cover any potential claims for injury, damage, or loss arising from your services, protecting both your business and Discovery Circle.
2.1.3 Consumer Data Protection: As our partner you are bound by our Consumer Data Protection Policy which outlines how Discovery Circle collects, processes, stores, and protects customer data to ensure privacy and security while complying with applicable laws and regulations. Full details can be downloaded from this link.
2.2. Discovery Circles Obligations:
2.2.1. Client Communication: Inform clients of all relevant booking conditions and voucher exchange.
2.2.2. Market Updates: Keep Accommodation informed of relevant market developments.
3. Sustainability Code of Conduct:
Both Parties commit to promoting sustainable tourism in Jordan. These terms are integral to this Agreement.
3.1. Social Welfare & Human Rights - Accommodation Suppliers must:
3.1.1. Operate Ethically & Legally: Conduct business fairly, transparently, and comply with all Jordanian national laws and regulations.
3.1.2. Respect Human Rights: Ensure fair labor conditions, equal opportunities, and allow employees to freely start and end employment per their contract without penalty and in accordance with Jordanian Labour Laws and Regulations
3.1.3. Protect Community Resources: Activities do not harm community access to essential services (e.g., water, food, energy, healthcare, public spaces).
3.1.4. Modern Slavery and Human Trafficking: Be committed to conducting ethical business and not tolerate any form of human rights abuse, including modern slavery or human trafficking, within our operations.
3.2. Child Labour - Our Unwavering Commitment to Child Protection
3.2.1. The Safety and Protection of Children is our most fundamental responsibility, and a non-negotiable cornerstone of our partnership. We require all our partners to share this commitment by taking every necessary measure to prevent the sexual exploitation and employment of children on their premises or within any of their services. Any failure to uphold this critical standard will result in the immediate and permanent termination of our agreement. There are no exceptions.
3.2.2.Discovery Circle closely conforms to the Ministry of Labour's legal requirements, particularly those governing the employment of minors. And we expect all of our Suppliers to abide by these rules and regulations.
3.2.2.1. According to Jordanian Labor Law, there are strict restrictions on the employment of those under the age of 18.
3.2.2.2.The legislation expressly prohibits the employment of children under the age of sixteen in any capacity. For people between the ages of 16 and 18, employment is subject to Ministry approval, which is limited to specific vocations as defined by law.
3.2.2.3.This commitment to joint compliance demonstrates our adherence to ethical employment practices and the well-being of young people in the workplace.
3.3.Socio-Cultural Conditions (Supplier Obligations):
3.3.1. Prioritise local, fair-trade, and sustainably produced food.
3.3.2. Respect and maintain local art, architecture, and cultural heritage.
3.3.3. Do not sell souvenirs of unauthorised historic or archaeological value.
3.4.Environment & Biodiversity (Supplier Obligations):
3.4.1. Minimise environmental impact: reduce plastic, use energy/water efficiently, ensure proper waste management.
3.4.2. Ensure any animal-related activities meet international animal welfare standards and follow Discovery Circle’s Visiting Shaumarie guidelines for all wildlife activities regardless of their location.
3.4.3. Limit negative effects on biodiversity (e.g., no red-listed species on menus).
3.5.Monitoring & Consequences:
3.5.1.Partnership and Transparency: We believe in working together to achieve our shared sustainability goals. As part of this collaboration, you agree to welcome periodic on-site visits from the Discovery Circle team or a designated sustainability partner. These visits are a supportive way for us to see your great work in action and ensure our mutual standards are being met.
3.5.2. Upholding Our Core Principles: Our partnership is founded on a mutual commitment to ethical conduct and positive community impact. We must therefore end our agreement if a partner's actions fundamentally violate these principles. This would be necessary in situations where an accommodation:
3.5.2.1.Endangers Community Well-being: Is found to be compromising a local community's access to essential services such as food, water, energy, or healthcare.
3.5.2.2. Fails to Protect the Vulnerable: Does not take every necessary measure to prevent the sexual exploitation of children, or is involved in any form of corruption or bribery.
Our Shared Commitment to Sustainable Tourism
Sustainable tourism is the cornerstone of our partnership. We believe in working together to operate responsibly, respecting all relevant laws and sharing the common goal of protecting our planet and its communities. To celebrate and verify our collective efforts, we believe in open communication. This includes sharing sustainability-related information upon request and welcoming occasional, supportive on-site visits from the Discovery Circle team or a designated sustainability expert. These visits help us see your wonderful work firsthand and ensure we are aligned in our values.
Because this commitment is essential to our partnership, a failure to uphold these shared responsibilities may lead to a review and potential termination of our agreement.
Code of Conduct for Drivers and Guides
Discovery Circle Tours is known throughout the world for delivering excellent customer service.
Our Guests expect this from us and we aim to deliver 100% of the time for every guest. Going beyond is expected and this is how we have built such a successful business.
Our Drivers and Guide should follow the below guideline. These have been developed to ensure you have a safe and wonderful time while you are in Jordan.
If you feel your driver or guide is in violation of this policy please contact us and we will take immediate steps to ensure your continued enjoyment and safety of your trip.
Mr Ashraf Bani Nasser, can be reached on the following numbers.
Landline: + 962 6 4641959 (Daily except Friday) 09:00hrs to 18:00 hrs
Mobile: + 962 79 554 7137 or + 962 79 010 7331 (available on What’sApp)
General Appearance
• Drivers and guides should always be presentable and odour free.
• There should be sufficient clean drinking water in the vehicle everyday.
• The vehicle should be clean and free of rubbish at the start of everyday.
• The vehicle's windows should be clean to aid safety and vision for the guest.
General Conduct
• All clients should be treated with the utmost respect.
• There should be no physical contact between client and guide or driver.
• Smoking is forbidden in the presence of clients and in any vehicle in which the guest will travel.
• Guest visits to your home must be authorised by the office.
Female guests should be treated with respect at all times and consider the following:
• Be mindful of safety concerns that women may have, such as navigating unfamiliar areas, especially at night.
• Provide information about safe routes, transportation options, and emergency contact details.
• Be respectful of personal space and boundaries. • Avoid making assumptions about women's interests or abilities.
• Be mindful of the potential for harassment or unwanted attention that female guests may face
You should not discuss matters of a personal nature with guests. But you can discuss:
• National politics and its structure but be careful of regional political issues.
• You cannot discuss your personal point of view regarding the political situation in the region.
• Their and your family BUT only in general terms.
• Life in Jordan
• Jordanian society, family structure, customs, food etc. And how family culture might be changing between the generations.
• Jordan’s flora and fauna and how the RSCN and other organisations continue to protect it.
• Jordan’s lack of water and how clean water is distributed in Jordan, particularly in Amman.
• The need to preserve water in Jordan.
• Jordan’s commitment to protecting the environment and its local cultures.
• How Islam and other religions coexist in Jordan.
• Ramadan, its traditions and the importance of Ramadan in Jordan.
Itinerary
Any issues, problems or unplanned events should be immediately reported to the office. This includes but is not limited to:
• Diversion because of traffic issues, road closures etc
• Unexpected site closure
• Restaurant changes
• The itinerary should be followed to the letter. Any deviation, NO MATTER HOW SMALL, should be PRE-AUTHORISED with the office.
Unless you have been invited, and it has been cleared with the office, you should not eat with guests in formal restaurants. It is however acceptable to eat with guests on:
• Street food tours
• In the campsite, nature reserves or private homes
Under no circumstances should you be present with guests in the following situations:
• In Hammams and Spas
• Around the Swimming pool of the guests' hotel.
• While the guest is sunbathing or relaxing on a beach.
• While the guest is on a sailing boat or boat tour and sunbathing in their swimming costume.
Shopping and Money Exchange
• You should never exchange or change money for a guest. All currency exchanges should take place at an authorised Money Exchange Centre, Banks or Hotels.
• You are not allowed to recommend shopping stops or assist in the purchase of goods and services on behalf of the guest
• Guides and Drivers can however take guests to the following shops
• Trinitae
• Bani Hamida
• Wild Jordan
• JoBedu
• Otherwise all shopping should take place without the services of a driver or guide and would recommend the Souk downtown Amman.
• If the guest is insistent on shopping stops then you must contact the office who will speak with the guest.
Hotels, Campsites and Nature Reserves
• Under no circumstances should a driver, guide or anybody working for Discovery Circle Tours enter a guest's hotel room, tent or cabin.
• If there is a problem with the room and you are asked by the guest to “have a look” for you opinion, please ask the client to leave while you are in the room unless a member of the hotel or camp staff are present.
Drop-off and Pick-up Points - And Waiting
• You must arrive at the agreed pick-up point (hotel, tourist site, restaurant, airport etc) at least 15 minutes prior to the agreed meet time.
• If Driver and Guide are working together then it is the responsibility of the guide to ensure the driver is on-time and parked in a convenient spot so the guests / guests do not have to walk too far.
• When dropping guests off at their hotel, restaurant, tourist site etc you must agree the pick-up time and place prior to leaving them on their own.
• When you have dropped your guest off at a new hotel you must inform the office so we can speak with the guest and check everything is OK. You must wait in the lobby until the office has called and given you permission to leave the hotel. Driving
• Guests should sit in the back seat of the car or vehicle.
• Guests should always wear seat - belts where fitted.
• Smoking in front of the Guests is strictly forbidden and in all guest vehicles.
• Drivers and Guides should not eat or drink while driving or the vehicle is moving.
• Drivers should not speak on their mobile phones while driving.
• Drivers and Guides can only speak to the office or businesses related to the tour (e.g. hotels, restaurants etc) while with the guest.
• No personal telephone calls should be taken or made when you are with the guest.
Wildlife Viewing
Shaumarie Wildlife Reserve - A Conservation Success Story
Established in 1975 by the Royal Society for the Conservation of Nature (RSCN), the Shaumari Wildlife Reserve spans 22 square kilometers in Jordan’s Eastern Desert, near the oasis town of Azraq. The reserve was created as a protected breeding and reintroduction center for wildlife species that had disappeared from the region due to habitat destruction and hunting. Among its most notable conservation successes are the highly endangered Arabian oryx, Persian onager (wild ass), Dorcas gazelle, and houbara bustard.
A Premier Ecotourism Experience
Recently, Shaumari has undergone a significant transformation, enhancing its infrastructure to offer visitors an immersive and educational eco-tourism experience. The newly revamped visitor center, with its strikingly modernist design, provides a wealth of interactive exhibits detailing the region’s ecosystems and the biology of its most celebrated inhabitants.
Before embarking on a safari, visitors can explore special enclosures that offer close-up views of Arabian oryx, Persian onagers, Dorcas gazelles, and houbara bustards, allowing for an in-depth appreciation of these rare species.
Safari Adventure in the Reserve
One of the highlights of visiting Shaumari is its guided wildlife safari, offering a chance to experience the reserve’s wildlife in a semi-natural setting. Guests ride in special safari jeeps equipped with raised seats for optimal viewing, and expert guides provide detailed insights into the flora and fauna of the region. The guides also assist in spotting the more elusive animals, such as the skittish Persian onager, which often requires binoculars to see from a distance.
Conservation Efforts and Breeding Programs
The Arabian oryx breeding program at Shaumari has played a pivotal role in saving the species from extinction. A designated captive breeding area ensures the protection and growth of the oryx population, and visitors may even have the rare opportunity to see newborn oryx calves.
In addition, near the entrance of the reserve, a special aviary houses rescued falcons. These birds are confiscated by rangers from Gulf Arab hunters who attempt to capture them illegally. After a period of rehabilitation, the falcons are released back into the wild, reinforcing conservation efforts.
Future Reintroductions: The Return of the Ostrich
The RSCN is also developing plans to reintroduce ostriches to the reserve. Once native to the region, these birds were hunted to extinction, but conservationists hope to restore their presence as part of the area’s rich biodiversity. If successful, this reintroduction would further establish Shaumari as a model reserve for wildlife restoration in Jordan.
With its remarkable conservation achievements and engaging visitor experiences, the Shaumari Wildlife Reserve stands as a testament to Jordan’s commitment to wildlife protection and offers nature enthusiasts a truly unforgettable journey into the heart of the desert’s natural beauty.
Visitor Guidelines
Wildlife species are not harvested, consumed, displayed, sold or traded except as part of a regulated activity that ensure their utilisation is sustainable and in compliance with local, national and international law.
Observing wildlife in the Shaumarie nature reserves is a privilege that comes with the responsibility to respect and protect the environment. This policy outlines the best practices for ethical and sustainable wildlife viewing to ensure the safety of both visitors and the animals.
Respect Wildlife & Their Habitat
• Observe from a Distance: Never approach or attempt to touch the animals. Use binoculars or zoom lenses for a closer view.
• Do Not Feed Animals: Human food can be harmful and disrupt their natural foraging habits.
• Avoid Sudden Movements & Loud Noises: These can startle animals and disturb their behaviors.
• Avoid Flash Photography: Flash can distress wildlife and interfere with their natural activities.
• Do Not Disturb Nesting or Resting Areas: Some species are highly sensitive to human presence.
Follow Park Rules, Stay on Designated Paths and Respect the Guide
• Stick to Marked Trails & Viewing Areas: Prevents habitat destruction and ensures visitor safety.
• Do Not Remove Plants, Rocks, or Other Natural Objects: Leave the environment as you found it.
• Respect Protected & Restricted Zones: Certain areas may be off-limits to protect breeding grounds and sensitive ecosystems. • Do Not Litter: Carry out all trash and dispose of it in designated bins.
Keep Noise Levels Low - Listen the Guide
• Avoid Loud Talking, Music, or Shouting: Noise can scare wildlife away and disrupt their behaviours.
• Move Slowly & Calmly: Sudden movements can stress or provoke animals.
• Respect the Quiet: Maintain a peaceful environment for both wildlife and other visitors.
• Listen Carefully to Guide Instructions: If on a guided tour, follow all safety guidelines and park ranger instructions.
Be Considerate of Other Visitors
• Do Not Block Viewing Areas: Allow others to enjoy the experience.
• Follow Tour Schedules: Respect the timing of group visits to ensure everyone has an opportunity to observe wildlife.
Practice Ethical Photography
• Do Not Manipulate Wildlife for a Better Shot: Never bait or corner animals for photos.
• Avoid Flash Photography: This can disturb animals and alter their natural behaviors.
• Respect Local Guidelines on Drone Use: Many reserves prohibit drones as they disturb wildlife.
Be Environmentally Conscious
• Limit Plastic Use: Use reusable water bottles and bags to minimize plastic waste.
• Wear Appropriate Clothing: Comfortable and neutral-colored clothing helps blend into the environment.
• Bring Essentials: Water, sunscreen, and insect repellent are necessary for a safe and enjoyable visit.
Plan Your Visit Responsibly
• Visit During Optimal Viewing Times: Early morning or late afternoon are usually the best times for wildlife activity.
• Respect Local Culture: If interacting with local communities, be mindful of customs and traditions.
By following this wildlife viewing policy, visitors contribute to conservation efforts and ensure a safe and enjoyable experience for themselves and future guests.
Forbidden Souveniers from Jordan
Prohibited and Illegal Items for Export from Jordan
The following items are strictly prohibited from being exported or taken from Jordan as souvenirs:
1. Coral, Shells, Marine Life and Exotic Animals
• Coral and seashells
• Tropical fish and framed insects
• Products derived from exotic animals
2. Cultural Artefacts and Antiquities According to the Jordanian Antiquities Law of 1988 (Article 2.7), the export of antiquities is strictly regulated. Antiquities include:
• Any movable or immovable object created, inscribed, built, discovered, or modified by humans before AD 1750, such as caves, sculptures, coins, pottery, manuscripts, and other artefacts representing the early development of science, art, handicrafts, religion, or civilisation.
• Objects dating after AD 1750, designated as antiquities by the Minister and published in the Official Gazette.
• Human, animal, or plant remains that date back before AD 600.
3. Indigenous and Threatened Flora and Fauna The following species are protected due to their ecological importance and conservation status:
• Mediterranean Cypress (Cupressus sempervirens) – Protected due to its decreasing population in Jordan's natural ecosystems.
• Dead Sea Tamarisk (Tamarix jordanis) – An essential part of the Dead Sea ecosystem, threatened by habitat loss.
• Black Iris (Iris nigricans) – Recognized as Jordan's national flower, it is protected for its cultural symbolism and ecological significance.
• Nubian Ibex (Capra nubiana) – A critically endangered mountain goat species native to Jordan’s arid regions.
• Arabian Oryx (Oryx leucoryx) – Though reintroduced into the wild, this species remains highly vulnerable due to illegal hunting.
• Spiny-tailed Lizard (Uromastyx aegyptia) – Threatened by habitat degradation and illegal pet trade.
• Dead Sea Sparrow (Passer moabiticus) – Facing population decline due to environmental changes.
Prohibited items include:
• Souvenirs made from shells, bones, or skins of these species.
• Herbal remedies or products derived from protected plants.
• Traditional artefacts or items involving endangered wildlife.
Guidelines for Travellers To support conservation efforts and comply with local laws, visitors should:
1. Avoid purchasing souvenirs or products that may involve endangered species. If uncertain, consult with a guide before making a purchase.
2. Support local artisans and businesses that offer eco-friendly and legally compliant alternatives.
By respecting these regulations, visitors contribute to the protection of Jordan’s rich natural and cultural heritage.
Health and Safety Policy
This Health & Safety Policy ensures that Discovery Circle owners, staff, independent employees and suppliers do their utmost to safeguard all clients and passengers.
The Policy
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Only uses suppliers licensed with the relevant Jordan agencies / government offices.
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Only contracts hotels and accommodation units that maintain and update fire, health and safety and hygiene certification with the relevant Jordanian authorities.
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Regularly inspects accommodation suppliers.
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Only contracts transportation and car hire companies with an exemplary record and who have all up-to-date licenses and certification and maintenance records.
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Only employs or sub - contracts guides and drivers with the relevant qualifications and any licenses required by law in Jordan.
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Our 24/7 emergency telephone number is supplied to all passengers in Jordan and to all tour operator partners
Discovery Circle Tours is a member of the Jordan Tourism Board and the Jordan Incoming Tour Operator Association
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Discovery Group maintains its Public Liability and Professional Indemnity Insurance including activities listed below;
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Walking, Trekking, Waterfall Rappelling, Horse and Camel Riding, Cycling on and off road, Snorkelling, Scuba Diving and Sailing.
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Discovery Circle Tours requires the International Tour Operator partner to confirm that all passengers travelling with them have sufficient travel insurance. including public liability, personal injury, illness & medical, and life cover in place for any trip booked in Jordan.
This Health & Safety policy is constantly reviewed and updated at least once a year in line with our Liability Insurance and Licensing in Jordan.
A copy of this Discovery Circle Health & Safety policy is issued all members of Discovery Circle staff.
Social Welfare, Human Rights and Child Protection
Discovery Circle, it’s employees (full and part - time, contracted such as drivers and guides) and all suppliers must be aware and report directly to Discover Circle any violations of the following principles and Labour laws:
Social Welfare & Human Rights
Operate Ethically & Legally: Conduct business fairly, transparently, and comply with all Jordanian national laws and regulations.
Respect Human Rights: Fair labour conditions and equal opportunities and all workers are employed in accordance with Jordanian Labour Laws and Regulations
Protect Community Resources: Activities do not harm community access to essential services (e.g., water, food, energy, healthcare, public spaces).
Modern Slavery and Human Trafficking: Be committed to conducting ethical business and not tolerate any form of human rights abuse, including modern slavery or human trafficking, within our operations.
Child Labour - Our Unwavering Commitment to Child Protection
The safety and protection of children is our most fundamental responsibility, and a non-negotiable any employee, contractor or supplier partnership. We require all our partners to share this commitment by taking every necessary measure to prevent the sexual exploitation and employment of children on their premises or within any of their services. Any failure to uphold this critical standard will result in the immediate and permanent termination of our agreement. There are no exceptions.
Discovery Circle closely conforms to the Ministry of Labour's legal requirements, particularly those governing the employment of minors. And we expect all of our Supplier, employees and contractors, to abide by these rules and regulations.
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According to Jordanian Labor Law, there are strict restrictions on the employment of those under the age of 18.
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The legislation expressly prohibits the employment of children under the age of sixteen in any capacity. For people between the ages of 16 and 18, employment is subject to Ministry approval, which is limited to specific vocations as defined by law.
Should any guest witness any employee, contractor or supplier contravening the Discovery Circle, Social Welfare, Human Rights or Child Labour Commitment then we would ask you to report it directly to Discovery Circle Operations Manager and / or Managing Director.
Mr Ashraf Bani Naser.
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Office Number + 962 6 464 1959 (Daily except Friday from 9am to 6pm
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24 - Hour Mobile Numbers ◦ + 962 79 554 7137 ◦ + 962 79 010 7331
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We recommend calling or using WhatsApp for immediate assistance.
Guest Complaints Procedure
We strive to provide you with the best possible experience during your touring holiday in Jordan. However, if you encounter any issues or are dissatisfied with any aspect of your trip, we encourage you to follow this complaints procedure to ensure a swift resolution.
Raising a Complaint During Your Trip
If you experience a problem while on tour, please follow steps:
• Step 1: Speak to Your Tour Guide or Local Representative. Your first point of contact should be your tour guide or our local representative. They are available to assist you and will make every effort to resolve your concern promptly.
Step 2: Contact Our Customer Support Team If the issue is not resolved to your satisfaction by the end of the day please contact our 24/7 customer support team Mr Ashraf Bani Naser.
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Office Number + 962 6 464 1959 (Daily except Friday from 9am to 6pm
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24 - Hour Mobile Numbers ◦ + 962 79 554 7137 ◦ + 962 79 010 7331
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We recommend calling or using WhatsApp for immediate assistance.
Submitting a Formal Complaint After Your Trip. If your complaint was not resolved during your trip, you may submit a formal complaint within 14 days of your return. Please provide the following details:
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Your name and booking reference
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A description of the issue encountered
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Steps you took to resolve the issue during your trip
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Supporting evidence (e.g., photos, emails, receipts)
You can submit your complaint via email to info@discoverycircle.com We will acknowledge receipt within five working days.
Complaint Resolution Process Upon receiving your complaint, we will:
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Investigate the issue thoroughly by reviewing your case and speaking with relevant parties.
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Provide a written response within 14 working days.
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If further investigation is required, we will inform you of any delays and provide an estimated resolution time.
Escalation Process If you are not satisfied with our response, you may escalate your complaint by
Request a review by a senior manager in this instance please contact jack@discoverycircle.com
Refer the matter to your travel agent or tour operator who booked the trip.
Guest Satisfaction - Your feedback is valuable to us, and we use it to improve our services. We appreciate your cooperation in following this procedure to allow us to address your concerns effectively. For any immediate concerns, please do not hesitate to contact us during your trip. We are committed to ensuring your journey in Jordan is a memorable and enjoyable experience.
Monitoring and Evaluation - Process
We are developing informal monitoring based on our company, which is more adaptable and may be incorporated into regular activities. It enables us to evaluate our sustainability initiatives in a timely manner.
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The first step is to define clear sustainability goals that align with the company’s overall mission. These goals should be specific, measurable, achievable, relevant, and time-bound (SMART). For example, we set a goal to reduce energy and paper consumption by 50% over the next year.
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It is important to involve staff in sustainability activities. This is being accomplished through emails and through frequent team meetings where sustainability practices are discussed. Within their positions, staff members feel free to express their thoughts and views about sustainable practices.
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Using simple tools like spreadsheets or shared documents to track progress informally. For instance, employees log their daily energy usage or waste reduction efforts in a shared file. This method allows everyone to see real-time data and encourages accountability among the team.
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These take place on monthly basis during team meetings where employees discuss what has been working well and what challenges they face regarding sustainability efforts. This open discussion fosters a culture of continuous improvement.
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Collecting feedback from both internal (employees) and external (customers, suppliers) stakeholders can provide valuable insights into the effectiveness of sustainability initiatives. Informal surveys or casual conversations can help gauge perceptions of the company’s sustainability efforts and identify areas for improvement.
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Recognizing and celebrating achievements related to sustainability, this maintain motivation among employees. Acknowledging milestones—such as reaching a waste reduction target—can be done informally through shout-outs in meetings or via company newsletters.
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Finally, maintain flexibility and change plans in response to observations made during informal monitoring. If some procedures are not producing the intended outcomes, changes should be taken immediately, without waiting for official reviews.
By implementing these steps, we can effectively monitor our sustainability processes informally while fostering an engaged staff committed to achieving environmental goals.
