Emergency Response
Crisis Management
The following flow chart should be followed in the event of a crisis.
-
Natural Disaster, Political unrest or Threat to client safety
-
Client or Clients is/are Injured
Emergency Communication Plan
-
Emergency Phones - The Operations Manager and Managing Director are appointed as 24 hour emergency contacts for group leaders and individual FITs to contact when on tour.
-
All group leaders, accommodation units and transport suppliers will be given these contacts.
Provide all Discovery Circle employees with
an emergency procedures briefing once per calendar year.
All Discovery Circle staff must have all
telephone numbers for guides, tour managers and transportation companies as well as -
All Discovery Circle staff numbers.
This is necessary for all Groups and FITs in country that individual staff are managing
Discovery Circle Staff will have, to hand, all relevant emergency telephone number of transportation companies, partner DMCs, Guides and Senior Discovery Circle Management.
Jack Farraj - will be the first point of contact for all international tour operator partners in times of crisis.
Communication
Strategy
Mobile Phones
Emergency Numbers
International Tour
Operator Partner
Jack Farraj
Discovery Circle
Staff
Jack Farraj
to Provide
Jack Farraj
Once per year
Prior to clients
arrival in Jordan
Updated Quarterly
In the event
of a crisis
When
Who
Action
Item
