Terms and Conditions
Booking Confirmation and Pricing
Quotes
All quotes are accurate at the time of production and take into account, where possible any future price increases and availability.
On receipt of a quote from Discover Circle Tours please be aware that no bookings have been made and we do not hold any rooms or services in relation to quotes.
You will be advised if you are booking accommodation with limited availability in a traditionally busy period.
Once you have confirmed a quotation with Discovery Circle Tours we will book all relevant services and accommodation and advise you of any necessary changes.
Rates remain subject to availability on the day of booking.
All rates are inclusive of imposed taxes at the current rate.
Any changes in the tax structure will be reflected on the quoted rates and you shall be informed accordingly.
Visas
Please note that the current procedures states that for groups and individuals travelling with an authorised and licensed Jordanian Tour Operator will receive Free Visas if staying more than 2 consecutive nights in Jordan. A free collective visa can be issued under the condition that the nationality of the clients is not restricted.
These procedures are subject to change without prior notice
Changes or amendedments could result in Jordanian visa fees at the current set rate of (currently USD 58.00 per person).
Rooming list & passport list
Groups
Initial rooming list of participants should be received “55” days prior to arrival.
Final rooming list of participants should be received “30” days prior to arrival.
FITS
Any specific rooming requirements should be received at the time of booking.
Full details should be received 30 days prior to arrival.
Full passport details should be received “21” days prior to arrival and include
Full Name
Nationality
Passport Number
Place & Date of Issue
Date of expiry
Place & Date of Birth
Photocopy of Picture page
Alteration or Cancellation
Any changes made to your booking within 7 weeks of arrival in Jordan will be subject to an administrative charge.
You may cancel a booking by giving written notice, which takes effect on the day Discovery Circle Tours receives notice – And should be via our Contact Us Page
The scale of charges set out below will apply depending on when written notice is received.
More than 60 days prior to arrival No cancellation fee
Between 59 - 40 days days prior to arrival 25% of tour cost
Between 39 - 20 days days prior to arrival 50% of tour cost
From 6 days - No show 95% of tour cost
Between 19 - 7 days days prior to arrival. 75% of tour cost
Payments
Payment for Group and FIT booking are as follow:
50% down payment 60 days ahead of arrival;
Remaining balance must be paid in full 21 days prior to arrival.
For full payment and bank information please email us through our Contact Us Page
Customer Data Protection Policy
1. Purpose This Customer Data Protection Policy outlines how Discovery Circle collects, processes, stores, and protects customer data to ensure privacy and security while complying with applicable laws and regulations.
2. Scope This policy applies to all employees, contractors, and third parties handling customer data within and on behalf of Discovery Circle. It covers all types of personally identifiable information (PII) and sensitive customer data.
3. Data Collection and Use
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Customer data is collected lawfully, fairly, and transparently for specified and legitimate business purposes.
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Only necessary Customer data is collected and used strictly for its intended purpose.
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Customers are informed about data collection, usage, and their rights through clear privacy notices.
4. Data Storage and Security
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Customer data is stored securely using encryption, access controls, and secure servers.
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Regular security audits and assessments are conducted to identify and mitigate risks.
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Data access is restricted to authorized personnel only.
5. Data Sharing and Third Parties
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Customer data is not shared with third parties without consent unless required by law or for legitimate business purposes (e.g., service providers under strict data protection agreements).
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Third parties handling customer data must comply with data protection standards and legal requirements.
6. Data Retention and Deletion
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Data is retained only for as long as necessary for business or legal requirements.
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Customers have the right to request data deletion or correction as per legal guidelines.
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Secure disposal methods are used for data no longer required.
7. Customer Rights and Transparency
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Customers have rights to access, rectify, delete, and restrict processing of their data.
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Requests for data access or modifications are processed within legally defined timeframes.
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Customers can opt out of marketing communications at any time.
8. Incident Response and Breach Notification
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A structured incident response plan is in place to handle data breaches effectively.
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Customers and regulatory authorities are notified promptly in case of a data breach, as required by law.
9. Compliance and Training
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Employees handling customer data receive regular training on data protection practices.
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Internal compliance checks are conducted to ensure adherence to this policy.
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Non-compliance may result in disciplinary actions, including termination and legal consequences.
10. Policy Review and Updates
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This policy is reviewed periodically to reflect changes in laws, regulations, and business practices.
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Updates are communicated to employees and relevant stakeholders.
For any questions or concerns regarding this policy, please contact Jack Farraj at info@discovercircle.com
